Shipping policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking details once your order is on its way.

Shipping Rates & Delivery Times

We currently ship Australia-wide.

• Standard Shipping: 3–7 business days – Flat rate $9.90

• Express Shipping: 1–3 business days – Flat rate $14.50

Free standard shipping on orders over $100!

Local Delivery or Pickup

Please contact us if you would like to pick up directly from us.

International Shipping

International shipping costs vary. Please contact us to confirm the rates before submitting your order. 

Delays

Please note: Shipping times may vary due to postal delays beyond our control. We'll always do our best to get your Rainbow Chef kits to you quickly and safely.

Tracking Your Order

All orders come with tracking. If you haven’t received your tracking info within 3 days, or if your parcel seems delayed, feel free to contact us.

Incorrect Address

Please double-check your shipping address. We cannot be held responsible for parcels sent to incorrect or incomplete addresses.